Skip to main content
European Commission logo
European School Education Platform
Emotional intelligence and Conflict management
Third-party on-site course

Conflict Management and Emotional Intelligence for Enhancing Positive Relationships

Innovative and up-to-date methods and tools based on good practices and on a solid European evidence, a digital library of key-contents, trans-national classes, visit to local cultural sites, full and individual assistance, before during and after the mobility. For the professional, social and cultural development of teachers and educators.Towards the innovation of European education.

22.09.2025
Next upcoming session:
20.10.2025 - 24.10.2025
Multiple locations

Description

In this course, we will explore how emotional intelligence and effective conflict management can transform relationships in the classroom and beyond. Through interactive methods, participants will learn how to foster empathy, self-regulation, and communication skills that lead to healthier, more positive interactions. By addressing emotional awareness and conflict resolution strategies, teachers will develop practical approaches to managing challenges and cultivating a collaborative, supportive learning environment.

 

 PROGRAMME                                                                                                                    Day 1: Introduction to Emotional Intelligence and Conflict Management

  • Welcome and course overview: Introduction to emotional intelligence in education.
  • Icebreaker and team-building activities
  • Key concepts of conflict management and emotional intelligence in classroom settings
  • Day 2: Emotional Intelligence for Self-Awareness and Regulation
  • Exploring self-awareness and emotional regulation as foundational skills
  • Practical session: Identifying emotional triggers and responding constructively
  • Group reflection: Applying emotional intelligence techniques to reduce classroom conflicts
  • Day 3: Conflict Resolution Techniques in Practice
  • Practical tools for conflict de-escalation: Active listening and communication skills
  • Role-play: Conflict scenarios and resolution strategies. Constructive and destructive answers
  • Visit to a local cultural site.
  • Day 4: Building Positive Classroom Relationships
  • Strategies to foster empathy, collaboration, and positive peer interactions
  • Workshop: Designing specific classroom activities
  • Visit a museum doing an activity based on emotional intelligence and cooperation
  • Day 5: Integrating Conflict Management and Emotional Intelligence into Teaching
  • Visualization techniques and mindfulness for classroom conflict prevention.
  • Group activity: Designing lesson plans
  • Final reflections, evaluation and certificates delivery

Learning objectives

  1. Understand the principles of emotional intelligence and how they influence conflict resolution
  2. Develop strategies for promoting empathy, active listening, and self-regulation in the classroom
  3. Learn and practice conflict management techniques to foster positive relationships and enhance classroom dynamics
  4. Learn how to foster empathy, self-regulation, and communication skills that lead to healthier, more positive interactions
  5. Foster the collaboration, partnership and exchange of experiences and ideas between European schools, teachers and school professionals

Methodology & assessment

Based on formal and non-formal education, our methodology will try to stimulate active participation, pro-activity, responsibility and sharing of all participants involved. In this way, we aim to build a diverse and stimulating environment for reflecting, working and learning.
Since this course has several features in common with other courses (as you can check on this platform), sometimes participants will be all together, sometimes with some other participants, sometimes alone, depending on the specific programme. In this way we also intend to foster the cooperation and exchange between them all, as well as the knowledge of other school education systems and practices.
Our training course has a horizontal and practical approach and will make use of the following methods and tools:
• interactivity
• team-building and team-working
• good-practice case-studies
• multimedia
• project-based learning
• practical labs
• brainstorming
• role-playing
• self and group assessment and evaluation

Materials, digital tools & other learning resources

After the confirmation and before starting, we will provide some documents and learning contents of our “Library of Methods & Tools” in order to start getting involved in topics and subjects that will be taught. While additional documents and contents will be shared during the training course.


 

Certification details

At the end of the course, each participant will be awarded with a certificate of attendance containing all relevant information.

 

Europass Mobility Certificate: we will provide text and information to support sending organisations in their application process. And we will finally validate, sign and issue the document.

 

Additional documents will be issued on request.

Pricing, packages and other information

  • Price:
    450
    Euro
  • Course package content:

    The course package includes the training fee. Please note that we will be glad to give a discount in case your organisation will register 4 participants at least, even if for different training courses/sessions, up to 10%: therefore we invite you to consider us for your different mobilities.

    In addition, we can help you searching an affordable and comfortable accommodation nearby the training venue, obviously at additional cost.

  • Additional information:
    Description of the services and activities included in the course package (such as accommodation, meals, transport) or available at extra cost.
  • Cancellation & changes:

    In all situations, Enjoy Italy will offer these three options:

    A) the maintenance of the registration until 2027, for any training, any session, any participant (also different from the one who registered before)

    B) the delivery an on-line version of the training course, for 4 days/16 hours: in this case the regular price will be € 350 per person, with a reimbursement of the eventual balance

    C) the immediate cancellation, with a reimbursement of 50% of the total price (if cancelled 45 days+ before)

  • Additional information:
    The options and conditions for change and cancellation, and the policy in case of unforeseen circumstances (force majeure).

Additional information

  • Language:
    English
  • Target audience ISCED:
    Primary education (ISCED 1)
    Lower secondary education (ISCED 2)
    Upper secondary education (ISCED 3)
  • Target audience type:
    Teacher
    Head Teacher / Principal
    ICT Coordinator
  • Learning time:
    20-25 hours

Upcoming sessions

  • Starting on 13.10.2025 - Ending on 17.10.2025
    Confirmed
    in

    Rome

    , Italy
  • Starting on 13.10.2025 - Ending on 17.10.2025
    Confirmed
    in

    Rome

    , Italy
  • Starting on 20.10.2025 - Ending on 24.10.2025
    Confirmed
    in

    Rome

    , Italy
  • Starting on 10.11.2025 - Ending on 14.11.2025
    Confirmed
    in

    Rome

    , Italy
  • Starting on 26.01.2026 - Ending on 30.01.2026
    Confirmed
    in

    Rome

    , Italy
  • Starting on 09.03.2026 - Ending on 13.03.2026
    Confirmed
    in

    Naples

    , Italy
  • Starting on 20.04.2026 - Ending on 24.04.2026
    Confirmed
    in

    Rome

    , Italy
  • Starting on 25.05.2026 - Ending on 29.05.2026
    Confirmed
    in

    Vienna

    , Austria
  • Starting on 22.06.2026 - Ending on 26.06.2026
    Confirmed
    in

    San Felice Circeo

    , Italy
  • Starting on 06.07.2026 - Ending on 10.07.2026
    Confirmed
    in

    Rome

    , Italy
  • Starting on 07.09.2026 - Ending on 11.09.2026
    Confirmed
    in

    Padua

    , Italy
  • Starting on 21.09.2026 - Ending on 25.09.2026
    Confirmed
    in

    Valletta

    , Malta
  • Starting on 12.10.2026 - Ending on 16.10.2026
    Confirmed
    in

    Rome

    , Italy
  • Starting on 16.11.2026 - Ending on 20.11.2026
    Confirmed
    in

    Barcelona

    , Spain
  • Starting on 14.12.2026 - Ending on 18.12.2026
    Confirmed
    in

    Rome

    , Italy

Past sessions

  • Starting on 11.11.2024 - Ending on 15.11.2024
    Confirmed
  • Starting on 02.12.2024 - Ending on 06.12.2024
    Confirmed
  • Starting on 13.01.2025 - Ending on 17.01.2025
    Confirmed
  • Starting on 10.02.2025 - Ending on 14.02.2025
    Confirmed
  • Starting on 10.03.2025 - Ending on 14.03.2025
    Confirmed
  • Starting on 07.04.2025 - Ending on 11.04.2025
    Confirmed
  • Starting on 12.05.2025 - Ending on 16.05.2025
    Confirmed
  • Starting on 09.06.2025 - Ending on 13.06.2025
    Confirmed
  • Starting on 07.07.2025 - Ending on 11.07.2025
    Confirmed
  • Starting on 08.09.2025 - Ending on 12.09.2025
    Confirmed

More courses by this organiser