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European School Education Platform

Questions and Answers

The European School Education Platform and the eTwinning Community are possible thanks to funding from Erasmus+, the European programme for education, training, youth and sport. They are initiatives by the European Commission’s Directorate-General for Education, Youth, Sport, and Culture.

 

Platform’s activities are operated by European Schoolnet (coordination, content, and services) and Tremend Software Consulting SRL (technical infrastructure) under service contracts with the European Education and Culture Executive Agency (EACEA).

 

Updated on 28 February 2024

 

 

General questions

 

1. What is European School Education Platform?

 

Launched in 2022, the European School Education Platform is the meeting point for all stakeholders in the school education sector – school staff, researchers, policymakers, and other professionals – spanning every level from early childhood education and care to primary and secondary school, including initial vocational education and training. The platform is also home to eTwinning, the community for schools in Europe.

 

 

2. Can I still access the eTwinning and School Education Gateway platforms?

 

The European School Education Platform is now the new home of the eTwinning community and it has incorporated most content and services of School Education Gateway.

 

The old platforms have been closed and the following old URLs are redirected to the new Platform: www.etwinning.net, live.etwinning.net, nso.etwinning.net, www.schooleducationgateway.eu

 

The URL twinspace.etwinning.net still accesses existing TwinSpaces, available in read-only mode.


 

3. What is planned in the upcoming releases?

 

Please find here more information about previous and future releases.

 

 


 

Registration and my account

 

1. How can I register on the European School Education Platform?

 

Registration and login at the European School Education Platform - including eTwinning – is only possible with an EU Login account. You can use your EU Login account for various platforms of the European Commission.

 

Users who had an account at the old eTwinning or School Education Gateway platform: To synchronise their old and new accounts, including migration of personal data to the new platform, these users must create an EU Login account with the same email address used when registering in eTwinning or on the School Education Gateway. Learn in this article how to create an EU Login.

 

 

2. I had an eTwinning or School Education Gateway account. Can I use it to login to the new European School Education Platform?

 

You will not be able to access the European School Education Platform with your old eTwinning or School Education Gateway account. To access the new Platform, you have to use an EU Login account linked to the same email used in the old platform. Please see above “How can I register on the new platform”. 

 

 

3. I have an EU Login account with a different email address compared to the eTwinning platform or the School Education Gateway. What should I do?

 

It is important that the email address on your EU Login account is the same as your account on the eTwinning platform, or School Education Gateway platform if you don’t have an eTwinning account. This will allow you to synchronise the accounts and enable your profile data (name, surname, school, contacts, projects, etc.) to be migrated to the new platform.

 

Please do the following:  

  • Login to your EU Login account here.
  • Change the email address on your EU Login account to be the same one as you had on eTwinning or School Education Gateway.
  • Go to the European School Education Platform and click "Create account" and then "Register on this platform with EU Login".
  • After the registration on the new platform, you can go back to your EU Login account and change the email address related to it if you wish.

 

 

4. I don't remember which email address I used when I registered to the old platform. Where can I find this information?

 

This information is no longer available. 

 

 

5. Will my user profile be migrated to the new platform? 

 

Yes, if you use the same email address for your EU Login account when registering on the new platform as used in eTwinning or on School Education Gateway, your user profile will be migrated to the new platform. This includes your personal information, and any organisations you might be linked to. Some data related to your previous activities on the platform will not be migrated or migrated only in a cumulative approach (see the other Q&A). Please note that if you have both an eTwinning and a School Education Gateway account, only the data from your eTwinning account will be migrated.

 

Important: You can register on the European School Education Platform with the email used in eTwinning and School Education Gateway also after these platforms are discontinued.

 

 

6. I already logged in to the new platform but my email addresses on the old and the new platform didn't match. Now my data is not migrated. Can I fix this by changing still my email address of my EU Login account?

 

If you have completed the registration at the new platform, it will not be possible to retrieve the account data from the old platforms by later changing the email address on EU Login. In this situation, please contact your NSO if you are an eTwinner, or contact the central support if you are not. 

 


 

School Education Gateway and Teacher Academy

 

1. Have the on-site courses, or listings of mobility opportunities and strategic partnerships been migrated to the new platform?

 

No, any courses, mobility opportunities or strategic partnership requests that have been created on School Education Gateway have not been migrated to the new platform.

 

 

2. Do I have access to my School Education Gateway / Teacher Academy course badges & certificates on the new platform?

 

No, badges and certificates you earned on the School Education Gateway have not been migrated to the new platform. 

 

 

3. In the new platform, where can I find online professional development (online courses and webinars)?

 

All professional development activities are accessible via the Professional Development section of the new platform. Online courses will take place on the European Commission’s EU Academy platform.

 

 

4. Can I access the online courses that I previously attended on the School Education Gateway also on the new platform?

 

No, online courses previously available on the School Education Gateway have not been migrated to the new platform. It is no longer possible to access the old courses since School Education Gateway has been closed. 

 

 

5. Can I access the teaching materials, articles, and tutorials currently on the School Education Gateway also on the new platform?

 

All editorial content (such as teaching materials, news articles, and tutorials) which was available on the School Education Gateway has been migrated to the new Platform and can be found in the Insights section.

 

 

6. Is the European Toolkit for Schools part of the new platform?

 

All resources from the European Toolkit for Schools (currently: Toolkit for school success) has been migrated to the new platform and can be found in the Insights section. Its structure and navigation will be further developed in due course. 

 

 

7. I have used the European Toolkit for Schools’ self-assessment tool and questionnaire. Have the result PDFs in my profile been migrated to the new platform?

 

No, the results from the self-assessment or the questionnaire have not been migrated. A new version of the self-assessment tool is foreseen to be available on the European School Education Platform later this year.

 

 

8. I’m subscribed for the School Education Gateway newsletter. Will I still be receiving it?

 

The School Education Gateway newsletter has been discontinued. The new newsletter is available to all registered users of the European School Education Platform. Please login and go to your account settings to make sure you are subscribed to it.

 


 

eTwinning

 

1. Will the content of the existing eTwinning Groups be migrated to the new platform?

 

Groups with any activities which took place between 01.01.2021 and 21.02.2022 have been migrated to the new platform together with their content and materials created after 1.7.2018. Groups with no activity as from 01.01.2021 will not be migrated. 

 

The migrated eTwinning Groups are accessible from the eTwinning area of the new Platform.

 

  

2. What of my content in eTwinning will be migrated to the new platform?

 

The following content in eTwinning is being gradually migrated:

  • User profile: main information since users’ registration (already migrated)
  • Projects run in the old Platform (already migrated)
  • National and European Quality Labels (already migrated)
  • Events: main data created by CSS, NSO and Ambassadors (not migrated yet)

 

 

3. I am an eTwinner since 2010 and I have been involved in many activities, all displayed in my profile and portfolio. Will this information be migrated to the new platform?

 

The information currently contained in your eTwinning Portfolio will be migrated into your new European School Education Platform Portfolio in 2024. Your profile – which may be visible to all users if you wish so - will only show your activities as from 1.7.2018. In general, all activities on the platform which took place before 1.7.2018 will be deleted, so please download everything you wish to keep.

 

 

4. Can I apply for the National Quality Label?

 

Only European projects (where founder and co-founder are from two different countries) registered on the new Platform or migrated from the old eTwinning platform are allowed to apply for the National Quality Label. Check your project's profile!

 

 

5. What about the progression bar in eTwinning? Will I lose my progress?

 

The Progression Bar will remain as one of the features in eTwinning and it will be added in 2024. The score concept will remain but the activities to progress will be adjusted to the features available in the new platform.

 

 

6. What will happen to my events in my profile? 

 

Events organised by NSO and CSS will be migrated to and visible in the new European School Education Platform Portfolio, available from My Dashboard in 2024.

 

 

7. I usually post messages in the eTwinning Partner Finding forum to find colleagues. What will happen to this forum?

 

A new area called 'Networking' allows eTwinners to create project ideas by 'posting' messages and replying to existing ones. All posts in the current partner finding forums were deleted when the new platform was launched and the partner finding forums in eTwinning Live were deactivated. 

 

 

8. What will happen to the content of my TwinSpaces?

 

Content from some old TwinSpaces will be gradually migrated from the old to the new Platform. In October 2023 a questionnaire was administered to eTwinners asking whether they wanted their TwinSpaces to be migrated, and this resulted in a list of some 20,000 TwinSpaces. A first batch was already migrated in January 2024. The second batch will be migrated before the summer 2024.

 

Existing TwinSpaces related to projects registered on the old platform are still available – in read-only mode – at the address twinspace.etwinning.net until at least 2024. Users are allowed to access those TwinSpaces – using the credentials of the old eTwinning platform – to retrieve information and content which may be useful for reporting purposes or to continue projects’ activities in the new Platform. 

 

 

9. How do I download the content of my TwinSpaces and Groups which are not migrated? 

 

You can download all the files from the materials section of the TwinSpace/Groups by selecting the file you want to download and clicking on ‘download’. You can save the images by viewing each image’s original and saving the file in the browser’s window.

 

 

10. Where can I find the professional development offer?

 

The professional development offer can be found in the "Development" area of the European School Education Platform as from 26.9.2022. All courses will take place on the EU Academy.

 

 

11. Until when will I be able to access my TwinSpaces and eTwinning Groups on the old platform?

 

Existing TwinSpaces related to projects registered on the old platform will be available – in read-only mode – at the address twinspace.etwinning.net at least 2024. 

 

Users are allowed to access those TwinSpaces – using the credentials of the old eTwinning platform – to retrieve information and content which may be useful for reporting purposes.

 

 

12. What will happen to the eTwinning App?

 

The old eTwinning App was discontinued in September 2022.  A new version of the app, which will be named "European School Education Platform App" will be launched in 2024.

 


 

Further questions

 

I have a question about new platform and it is not answered above, or I need further support. What do I do?

 

eTwinners can contact their National Support Organisation.

 

All other users, please visit our support portal